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CSS Help Desk & Facilities

CSS Help Desk & Preventive Maintenance provides building managers an productive platform in customer services, task management and facility maintenance in daily building management operation, from receiving of customer service request, distributing of tasks among management officers and technicians, to pre-scheduling maintenance tasks and equipment servicing.

Built on web browser and smart phone app technology, CSS Help Desk & Preventive Maintenance enable building managers and technicians to work on-the-go without time and location constrains.

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CSS Help Desk & Facilities

CSS Help Desk & Preventive Maintenance provides building managers an productive platform in customer services, task management and facility maintenance in daily building management operation, from receiving of customer service request, distributing of tasks among management officers and technicians, to pre-scheduling maintenance tasks and equipment servicing.

Built on web browser and smart phone app technology, CSS Help Desk & Preventive Maintenance enable building managers and technicians to work on-the-go without time and location constrains.

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Customer Services

  • Property occupant information retrieval.
  • Dynamic task types.
  • Level of task severity and priority.
  • Distribution of task.
  • Multiple assignees.
  • Multiple observers.
  • Files and pictures attachment.
  • Posting of messages among users.
  • Task action history.
  • Property unit account status.

Work Order

Work Order is a general tool that enables management user to raise a action task, assign to user or users for carrying out and complete the task, and revert to management user to close the completed task. A task can be raised for customer services, general management office matters, building maintenance issues, reminders etc.

When assigning task from one user to another, various instant notification methods can be deployed including Personal Organizer Inbox task alert, email, SMS and smart phone app notifications to the task assignee or recipient. Assigned task not attended by the assignee after some preset deadline can be escalated to assignee’s reporting officer for wider attention. No task assignment is being overlooked and sit idle from now!

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Work Order

Work Order is a general tool that enables management user to raise a action task, assign to user or users for carrying out and complete the task, and revert to management user to close the completed task. A task can be raised for customer services, general management office matters, building maintenance issues, reminders etc.

When assigning task from one user to another, various instant notification methods can be deployed including Personal Organizer Inbox task alert, email, SMS and smart phone app notifications to the task assignee or recipient. Assigned task not attended by the assignee after some preset deadline can be escalated to assignee’s reporting officer for wider attention. No task assignment is being overlooked and sit idle from now!

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Task Alert

Alert notices to task recipient when a task is assigned.

  • Personal Organiser Inbox prompt.
  • E-mail notice.
  • SMS notice.
  • Smart phone app notice.

Auto WO Planner

Auto Work Order Planner allows managers to schedule routine maintenance tasks with dynamic time table. When a task is triggered at the preset timing, system generates the task and issues it to the task recipient with proper notices.

  • Dynamic time interval setting.
  • Task Sheet attachment.
  • Designated task issuer and task recipient.

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Auto WO Planner

Auto Work Order Planner allows managers to schedule routine maintenance tasks with dynamic time table. When a task is triggered at the preset timing, system generates the task and issues it to the task recipient with proper notices.

  • Dynamic time interval setting.
  • Task Sheet attachment.
  • Designated task issuer and task recipient.

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Auto Task Flow Chart

  • View chart by preferred time scales.
  • Status of issued Work Orders.
  • Display of up coming scheduled tasks.
  • Zoom into overdue tasks for instant user interaction.

Smart Phone Apps

Managing task on-the-go anytime anywhere on your smart phone.

  • Adding and assigning of new task.
  • Instant alert on receiving new task.
  • Managing the received task on-the-go!

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Smart Phone Apps

Managing task on-the-go anytime anywhere on your smart phone.

  • Adding and assigning of new task.
  • Instant alert on receiving new task.
  • Managing the received task on-the-go!

CONTACT INFO

    Unit C-3-1, Level 5, Block C,
       Viva Homes(UE3),85,
       Jalan Loke Yew,
       55200 Kuala Lumpur, Malaysia.
  enquiry@cssdecisions.com
       sales@cssdecisions.com
   Tel : +603 92004096
       Tel : +6012-5514096
  Fax : +603-92004249

SERVICES HOURS

MON - FRI : 9.00AM - 5.30PM
SAT & SUN : CLOSED

OUR LOCATION

Copyright © 2018 All Rights Reserved by CSS Decisions Sdn Bhd
  • HOME
  • PRODUCT
    • PROPERTY MANAGEMENT
      • PROPERTY MANAGEMENT
      • FINANCIAL ACCOUNTING
      • HUMAN RESOURCE
      • HELP DESK
      • PREVENTIVE MAINTENANCE
      • PURCHASING
      • E-COMMUNITY
      • COB CONNECT
      • E-PAYMENT
      • ACCESS CARD
      • VISITOR MANAGEMENT SYSTEM
    • SALES ADMIN
      • SALES ADMIN
      • FINANCIAL ACCOUNTING
  • ABOUT US
  • CONTACT US
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